What was it about Pliancy that convinced you to work with us?
There were many factors. First of all, when we started talking I could see right away that you were a higher tier of vendor, working with a high-tier clientele. Which meant to me that you would create more robust infrastructure, designed and managed by more professional people.
If you look at the life of IT infrastructure over time, setting it up correctly to be robust actually adds value, right? Because small things like data interruptions or desktop failures add up. Just in terms of pharmaceuticals, what ultimately yields the most value is the ability to sell a product in the future, which is a time-based commodity. So time becomes more and more important as a product becomes more valuable.
I realized too when I saw your contracts that you didn't have the five-year lock-ins that are typical with other Managed Service Providers. It was just, “This is the deal. And if you don’t get the outcomes you want, you can change.” Pliancy is clearly a company that wants to prove their worth.
"When Pliancy built our system five years ago, you built it to last. You always help us find that balance of quality, usability, and sustainability. "